Zirlen Technologies Inc.,

A leading IT Services Company - Delivering what business demands

Salesforce Business Analyst

Salesforce AnalystSalesforce AnalystContractRemoteSeniorTeam 11-50Since 2004H1B No SponsorCompany Site LinkedIn

Location

Massachusetts

Posted

113 days ago

Salary

Not specified

Seniority

Senior

Bachelor Degree3 yrs expEnglishCloud

Job Description

• Gather requirements, conduct workshops, document workflows • Build SOPs, Process maps, User stories, Acceptance criteria • Coordinate with technical teams and stakeholders • Support change management and training initiatives • Analyze data/process gaps for effective solutions

Job Requirements

3–5 years Salesforce BA or functional consultant experience
Experience gathering requirements, conducting workshops, documenting workflows
Ability to build: SOPs, Process maps (Visio, Lucidchart, Miro), User stories, Acceptance criteria
Understanding of Salesforce objects: Leads, Contacts, Opportunities, Cases
Experience coordinating with technical teams (developers, architects)
Strong communication and stakeholder management skills
Ability to support change management, training, and adoption
Analytical mindset with ability to diagnose data/process gaps
Preferred Skills: 5–7+ years BA experience, ideally in CRM or higher-ed
Salesforce certifications: Salesforce Business Analyst, Admin (ADM-201), Advanced Admin (ADM-211)
Experience in education CRM environments (TargetX, Slate, EDA)
Experience defining KPIs and reporting requirements
Experience working with Marketing Cloud or MC Connect
Ability to build business cases and roadmap proposals
Experience with RFP-level documentation and client presentations
Requirements analysis
Process mapping (Visio/Lucidchart/Miro)
SOP development
Acceptance criteria creation
Salesforce object model understanding
Change management & training support
Data quality & workflow analysis