• Assist internal users with basic NetSuite usage questions (navigation, forms, reports) • Document workflows, procedures, and user guides • Collect user issues and coordinate with supervisors or vendors for follow-up • Test simple workflow or process changes and verify results • Follow up with users to ensure required tasks are completed in NetSuite • Support process improvement and workflow optimization • Coordinate across teams to ensure smooth operational execution • Prepare reports, documents, and internal communication • Perform general administrative and support tasks as needed