GoodLeap is a technology company that specializes in providing financial services for those interested in sustainable home improvement financing. As an employer

Quality Assurance Specialist, Contact Center

QA EngineerQA EngineerFull TimeRemoteSeniorCompany Site

Location

California

Posted

114 days ago

Salary

$19 / hour

Seniority

Senior

English

Job Description

• Perform call, text, and email monitoring for various departments and provide professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience • Deliver professionally written reviews, reports, and information as they pertain to various departments and the company’s quality assurance needs • Participate in quality calibration and ongoing quality assurance training • Assist and back up with other duties, as assigned

Job Requirements

Conscientious and focused listening and reading skills with strong attention to detail
Analytical and problem-solving skills, and the use of good judgment
Ability to identify and provide professionally written actionable feedback
Effectively and professionally communicate verbally and in writing, including notation
Commitment to supporting the growth and development of evaluated representatives
Ability to adapt quickly to changing priorities and environments in a fast-paced setting
Effective time management, and the ability to meet targets within a specific timeline
Excellent interpersonal, facilitation, and relationship management skills
Ability to work independently with general direction and be self-motivated