• Lead Change Strategy & Execution • Conduct change impact assessments and stakeholder interviews to inform tailored change strategies and execution plans aligned to business goals • Engage Stakeholders & Build Alignment • Develop and execute stakeholder engagement plans that foster alignment, address concerns, and build advocacy across all levels of the organization • Design Communications & Enablement • Create compelling communication strategies and content including executive messaging, user guides, job aids, videos, and other enablement tools to support awareness and adoption • Deliver Training & Facilitation • Design and facilitate instructor-led training sessions and develop scalable learning resources to equip users with the knowledge and confidence to adopt new tools and processes • Drive Adoption & Measure Impact • Define, collect, and analyze adoption metrics to assess progress, identify gaps, and inform continuous improvement • Coach Leaders & Build Change Capability • Support and coach project sponsors and leaders in their role as change champions, ensuring visible and active sponsorship throughout the initiative • Establish & Sustain Change Networks / Super User Networks • Build and manage change networks to extend reach, reinforce messaging, and sustain momentum across the organization • Mitigate Resistance & Accelerate Buy-In • Identify sources of resistance and develop targeted mitigation strategies to reduce friction and accelerate adoption • Collaborate Across Teams • Partner closely with client teams, internal consultants, and cross-functional stakeholders to ensure seamless execution and alignment • Support Business Development • Contribute to pre-sales efforts by participating in scoping conversations, estimating project effort, and drafting statements of work