Building a better way to do business in mobile.

Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 51-200Since 2014Company Site LinkedIn

Location

United States

Posted

109 days ago

Salary

$100K - $130K / year

Bachelor Degree2 yrs expEnglishGrafanaJava ScriptPythonGo

Job Description

• Triage, debug, and resolve complex integration issues across Button’s products • Act as the first technical point of contact for escalated partner issues • Analyze logs and monitoring systems to quickly identify root causes • Collaborate with Partner Success, Product, and Engineering to drive fixes and prevent recurrence • Build and maintain runbooks, documentation, and automation to scale support processes • Surface systemic issues and proactively recommend product or tooling improvements

Job Requirements

2-4 years in Support Engineering, QA Engineering, or Solutions Engineering with a focus on debugging
Strong debugging and troubleshooting skills across APIs, SDKs, and integrations
Proficiency reading and modifying code in JavaScript, Golang, or Python
Skill in log analysis and monitoring tools (CloudWatch, Kibana, Grafana, Sentry, etc.)
Familiarity with automation and scripting to reduce manual support load
Experience documenting repeat issues and streamlining triage workflows
Ability to be a collaborative team player across verticals
Calm under pressure, balancing urgency with long-term solutions

Benefits

Unlimited time off (including birthdays off)
Periodic Mental Health Weeks
Employee assistance program
401(k) plan with 3% annual contribution
Health, vision, and dental insurance (100% covered for employees, 75% for dependents)
Complimentary memberships to One Medical
Monthly stipend for mobile phone/internet
Annual "Treat Yourself" stipend
"All Access" memberships to WeWork in select markets