• Engage directly with enterprise customers (C-suite, product, sales, support leaders) to understand their business goals, bottlenecks and technical landscape, and define how ept AI’s platform can deliver differentiated value. • Lead the end-to-end deployment lifecycle for complex AI use cases: requirement discovery → solution design → rapid prototyping → production readiness → scalable rollout → ongoing optimisation. • Write, review and deploy production-grade code, data pipelines, APIs, and integrations (both on-premises and cloud) to embed our modular AI platform into customer workflows. • Work closely with ept AI’s product and engineering teams to feed back field insights, drive platform enhancements, prioritise feature requests, and contribute to our roadmap. • Serve as the trusted technical advisor for the customer, handling technical escalations, performance tuning, adoption metrics, security/compliance concerns and change management. • Enable adoption and ROI: define and track metrics of success (time-to-value, CSAT, support ticket reduction, incremental revenue, etc.), deliver training and documentation, and work with customer teams to drive long-term value realisation. • Support pre-sales and commercial activities: providing scoping support, technical demos, proof-of-value builds, and contributing to RFPs or statements of work when needed.