• Establish and nurture long-term relationships by understanding the customer’s strategic supply chain challenges and goals • Execute scheduled business reviews to assess outcomes, gather feedback, and identify adjustments needed for continued success • Report on value attainment: Quantifiable outcomes (i.e. ROI, service level and inventory targets, etc.) reported to customers regularly • Partner with the Professional Services team to guide customers through onboarding, ensuring a smooth and efficient implementation of our supply chain planning software • Lead training sessions, demonstrations, and webinars to ensure high adoption and ease of use of the software • Use quantitative and qualitative metrics to evaluate product usage, adoption of core features, and overall customer satisfaction • Identify potential risks early on, manage churn, drive renewals, and uncover opportunities for upsell and cross-sell—especially when new supply chain functionalities are introduced • Act as a representative of the customer to the product and engineering teams, ensuring that supply chain needs and improvements are factored into the roadmap • Develop and present dashboards that capture product usage, engagement levels, and success metrics aligned with supply chain performance improvements • Coordinate with technical support and engineering to resolve customer issues quickly, minimizing disruption in supply chain operations • Implement standardized escalation procedures to ensure timely intervention for critical issues • Identify and close opportunities for upselling • Ensure timely renewals of customer subscriptions