Benepass
We help companies take care of their people.
Customer Success Manager – Mid Market
Location
United States
Posted
111 days ago
Salary
$100K - $130K / year
Bachelor Degree4 yrs expEnglish
Job Description
• Manage a portfolio of midmarket clients through all stages of the customer lifecycle, from onboarding to ongoing success planning
• Drive admin platform education and adoption by providing regular check-ins, product training, and best practice guidance
• Identify growth opportunities within your accounts and collaborate with sales on upsell and expansion strategies
• Monitor customer health metrics and proactively address at-risk accounts
• Gather and communicate customer feedback to product and engineering teams to help shape our roadmap
• Develop scalable processes and resources tailored to the unique needs of midmarket clients
Job Requirements
- 4-6 years of experience in customer success or account management in SaaS, start-up, healthcare, or Benefits space.
- Direct experience working in the Benefits space
- Proven track record of managing and growing midmarket accounts
- Demonstrated ability to analyze data and business insights to influence stakeholder decision-making
- Ability to interact with customer teams at various levels of technical and non-technical depth, and across multiple levels from end users through C-level stakeholders
- Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams.
Benefits
- 95% coverage of medical, dental, and vision
- $250 WFH setup
- $150/month cell phone + internet
- $100/month Wellness
- Flexible PTO
- Several team onsites a year
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Senior Customer Success Manager, TOLA, Spanish speaking
Abnormal SecurityAbnormally-Precise, Cloud-Native Email Security
Customer Success Manager111 days ago
Full TimeRemoteTeam 501-1,000H1B Sponsor
Senior Customer Success Manager managing strategic customer relationships for Abnormal
Mid-Market Customer Success Manager
ArticulateMaker of the world’s most popular apps for online training, Articulate 360 and Rise. Trusted by 118,000+ orgs worldwide.
Customer Success Manager112 days ago
Full TimeRemoteTeam 201-500Since 2002H1B Sponsor
Mid Market Customer Success Manager ensuring customer value post-sale at Articulate.
Customer Success Associate
VirtruRespect the people. Respect the data. Virtru equips you to protect your data anywhere and everywhere it's shared.
Customer Success Manager112 days ago
Full TimeRemoteTeam 51-200Since 2012H1B No Sponsor
Customer Success Associate managing onboarding and renewals for clients at Virtru
Cyber Security
Customer Success Manager112 days ago
Full TimeRemoteTeam 11-50Since 2021H1B No Sponsor
Customer Success Architect leading technical onboarding for you.com
Cloud
