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Customer Service Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

111 days ago

Salary

Not specified

2 yrs expEnglishSpanish

Job Description

• Respond to customer inquiries via email, primarily in English and Spanish • Monitor and engage with our community on social media platforms using Sprinklr • Deliver timely, empathetic, and professional support to resolve customer concerns • Escalate complex cases to the appropriate internal teams when needed • Uphold our brand voice and community guidelines in all public interactions • Contribute to a positive customer experience that reinforces trust and satisfaction

Job Requirements

Fluent in English and Spanish, with excellent written communication
1–2+ years of experience in customer support or community management
A strong customer-first mindset and problem-solving skills
Experience with Zendesk or similar customer service platforms
Familiarity with Sprinklr or other community/social media management tools
Proficiency in additional languages such as Italian, French, German, or Portuguese (Nice If You Have)

Benefits

Remote work flexibility
Inclusive, team-oriented culture
Annual company sailing week in the Mediterranean + team meetups across the EU
Opportunity to make a direct impact on customer satisfaction and brand perception
Exposure to tools and practices at the intersection of customer service and social engagement