CDW logo
CDW

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours.

Services Management – Ops Solution Advisor

OperationsOperationsFull TimeRemoteJuniorTeam 10,001+Since 1984H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

119 days ago

Salary

$68K - $95K / year

Seniority

Junior

Bachelor Degree1 yr expExperience acceptedEnglish

Job Description

• Act as a liaison between Services, Sales, and CDW clients to support service delivery • Hold signature and execution authority for SOWs within contract thresholds • Manage full lifecycle operational engagement and project management activities • Ensure timely and accurate revenue and cost recognition • Initiate resource fulfillment requests • Resolve escalated customer service issues strategically • Provide actionable intelligence and data insights to Services Managers • Develop trusted partnerships with assigned Services Managers • Approve time/expense entries and invoicing in systems • Initiate and approve financial documents (invoices, credit memos, etc.) • Participate in tool and process improvement initiatives • Communicate Services engagement methodology and best practices • Support Services Management vision, goals, and strategies

Job Requirements

  • Bachelor’s Degree and 1 year of relevant or related experience in services operations, project coordination, or customer engagement, OR
  • 5 years of relevant or related experience in services operations, project coordination, or customer engagement
  • Proven ability to provide forward-thinking leadership and cross-functional collaboration
  • Excellent written and verbal communication skills
  • Ability to thrive in a dynamic, fast-paced environment
  • Skilled in tailoring communication to varied audiences and influencing outcomes
  • Ability to turn data into actionable insights for Services leadership
  • Experience with Professional Services Automation tools (preferred)
  • Experience implementing process improvement projects (preferred)
  • Experience with Power BI and Excel dashboard creation (preferred)

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Related Categories

Related Job Pages

More Operations Jobs

Operations119 days ago
Full TimeRemoteTeam 11-50Since 2021H1B No Sponsor

Growth & Campaign Operations Manager at an AI-driven search and productivity platform

AWS
California
$130K - $165K / year
Operations119 days ago
InternshipRemoteTeam 1,001-5,000Since 2014H1B Sponsor

Sales Operations Analyst contributing to data-driven sales strategies at Confluent

United States
SCAN logo

Director, Analytics Strategy – Operations

SCAN

SCAN is a mission-driven organization that is tackling some of the biggest issues in health care for older adults.

Operations119 days ago
Full TimeRemoteTeam 1,001-5,000Since 1977

Director of Analytics Strategy & Operations at a healthcare organization

AzureCloudSDLCSQL
United States
$147.9K - $254.8K / year
Full TimeRemoteTeam 10,001+H1B No Sponsor

QSI Assessor conducting evidence-based assessments for persons with disabilities

Florida
$21 / hour