• Claims Management: Investigate, evaluate, and negotiate damage claims to reach fair and equitable settlements for all involved parties. • Policy Interpretation: Interpret policy contracts to identify how coverage applies to particular losses and guide customers through the resolution process. • Operational Excellence: Accurately document all key claims activities and process/index all claims-related documents. • Asset Recovery Support: Assist the department with total loss vehicles, including monitoring salvage, obtaining forms, and processing payments. • Innovation: Proactively assess the current state of processes and practices to drive recommendations for improvement. • Team & Collaboration: Partner with external partners to ensure customers receive high-level, efficient, and effective service.