Scaling technology to help our clients impact the world
Helpdesk Technician
Location
California
Posted
114 days ago
Salary
Not specified
Job Description
Job Requirements
- Windows OS Proficiency: Strong working knowledge of Windows 10/11 and basic Windows Server interaction (e.g., user account management, permissions, and troubleshooting).
- Identity Management: Experience with user provisioning, password resets, security settings, and user management in Okta, Entra, and similar systems
- Microsoft 365 Administration: Familiarity with user account setup, license assignment, mailbox troubleshooting, and some Teams/SharePoint user level support.
- Device Support: Skilled in diagnosing and resolving issues with desktops, laptops, and mobile devices
- Networking Knowledge: Understanding device network connectivity, VPNs, wireless troubleshooting, and resolving device level Internet access.
- Security Awareness: Knowledge of MFA setup, phishing identification, endpoint protection, and cybersecurity best practices
- Remote Support Tools: Proficiency with remote control tools like TeamViewer, AnyDesk, or Microsoft Remote Desktop, Screen Connect (or similar)
- Service Ticket Systems: Experience using platforms like Zendesk, Freshservice, or ServiceNow to manage and document support requests.
- Customer Service Skills: Ability to communicate clearly and empathetically with non-technical users, ensuring a positive support experience.
- PREFERRED QUALIFICATIONS**
- IT-related coursework or certifications (e.g., CompTIA A+, Google IT Support)
- Relevant Experience in a customer service or helpdesk role
- Familiarity with remote support tools and ticketing systems
- Interest in working with nonprofits and educational institutions**
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