VS Media
Industry Leaders in Live Video Chat
Client Support Representative, Tier-3
Customer SupportCustomer SupportFull TimeRemoteTeam 51-200Since 1996H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
109 days ago
Salary
$20 / hour
High School0.5 yrs expExperience acceptedEnglish
Job Description
• Serving as the primary point of contact for our clients, via various channels such as phone, email, and chat, responding promptly and professionally to client enquiries, providing accurate information, and resolving issues in a timely manner.
• Providing white-glove support to our most prestigious clients, resolving payment enquiries and support, providing advanced product troubleshooting, responding to internal support requests, and handling severe compliance- and policy-related support items, along with other support items as needed based on the expected tier-3 knowledge base and skill level.
• Assisting in the optimal delivery of tier-2 support services, as needed.
• Assisting in the optimal delivery of tier-1 support services, as needed.
• Ensuring that all escalations are managed in a way that ensures a positive and valuable experience for our clients.
• Facilitating the execution of our compliance obligations.
Job Requirements
- 6+ months of customer support-based experience.
- Outstanding communication and interpersonal skills
- Strong typing skills.
- Excellent critical thinking and problem-solving abilities.
- Applicants must be comfortable with working around adult content.
Benefits
- Medical, dental and vision (eligible on the first of the month following a 30 day waiting period)
- 401K with company match
- Generous, employer funded life insurance with additional, elective options for increased coverage
- Voluntary accident insurance
- Long-term disability subject to eligibility
- Paid vacation and sick time in addition to annual personal days (eligible after a 90 day introductory period)
- 10 paid company holidays per year
- Employee resource program, employee recognition program, gym benefit (following an eligibility period) and an employee referral program
- Two paid Office Closures per year
