• Serve as the primary point of contact for 15–25 enterprise field services accounts. • Drive adoption, renewals, and expansion, with clear retention and upsell targets. • Lead seamless onboarding and implementation for new enterprise customers. • Partner with Sales for smooth handoff and ensure customers are set up for long-term success. • Lead Quarterly Business Reviews (QBRs) with enterprise customers. • Deliver proactive usage insights, ROI reporting, and forward-looking recommendations. • Host both virtual and in-person QBRs and strategic sessions as needed. • Identify and execute upsell opportunities within existing accounts. • Collaborate with Sales and Product to lead renewal negotiations and expansion initiatives. • Partner closely with Sales, Product, and Operations teams to represent the voice of the customer. Share customer insights to influence roadmap priorities and process improvements. • Travel up to 40–50% for customer visits, in-person QBRs, and key industry trade shows (primarily U.S., occasional Canada/overseas)