• Serve as the primary point of contact and trusted advisor for customer technical stakeholders, deeply understanding their business needs and aligning them with our solutions • Provide expert technical guidance to developers, product managers, system architects, and marketers on best practices for leveraging our Image, Video, and Asset solutions • Nurture strong customer relationships through ongoing communication, regular meetings, and proactive support to ensure satisfaction and retention • Identify and pursue expansion and upsell opportunities in collaboration with the sales team, leveraging scaled customer success motions to drive revenue growth • Drive product adoption and maximize value realization by monitoring customer usage trends and deploying proactive, automated interventions • Track customer health using analytics and segmentation, identifying risks early and executing mitigation strategies to ensure long-term success • Act as the voice of the customer internally, synthesizing insights from interactions and data to influence product development, support initiatives, and sales strategies