Maxwell Capital Realty
Where Real Estate Happens™
Client Experience – Project Coordinator
Project ManagerProject ManagerFull TimeRemoteTeam 51-200Since 1999H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
114 days ago
Salary
Not specified
High SchoolEnglish
Job Description
• Answer incoming calls and respond to customer’s emails
• Manage and resolve customer complaints
• Identify and take ownership of issues, escalate to supervisors as necessary
• Provide product and service information to customers
• Research required information using available systems and tools
• Process orders, forms, and applications
• Route calls to appropriate resources when necessary
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Reconcile client accounts based upon research findings including problems related to rate issues, unbilled features, and existing contract terms
• Resolve billing inquiry requests using MetTel systems to identify and correct errors
• Process customer account credits through the documentation and approval process
• Act as a billing resource to the customer support teams to provide coaching, education, and training
• Act as a liaison between account management teams and the customer
• Assist in preparing variance analysis and performance reports
• Other duties as assigned
Job Requirements
- High proficiency in Microsoft Excel
- Good analytical skills and ability to pay attention to details
- Excellent communication skills both verbal and written in English
- Any previous experience in Telecommunication industry would be a plus but not required
- Commitment to provide World Class client experiences
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