• Daily Troubleshooting & Support: Diagnose and resolve day-to-day technical issues, monitor reports and logs for errors, serve as the first line of support for internal teams, and escalate fixes with engineering. • Onboarding & IT Support: Set up accounts and tools for new hires, maintain software licenses, and provide basic IT support for staff. • Systems & Process Improvement: Analyze recurring issues, implement improvements, collaborate to design scalable systems, and create documentation to streamline processes.