• Serve as the lead program manager for all NA/EU training delivery programs, including course onboarding, training quality assessment, and feedback analysis, from planning to evaluation. • Partner with Curriculum Development, Operations, and Certification teams to ensure timely, high-quality delivery that meets business objectives. • Collaborate with the Release Program Manager to integrate new product releases and updates into the training curriculum. • Maintain visibility into regional delivery calendars, ensuring coordination and consistency across teams. • Communicate key program updates, milestones, and results to stakeholders and leadership. • Act as the liaison between Training Delivery and Curriculum Development to ensure course content is accurate, current, and aligned to learning outcomes. • Partner with the operations team to optimize the learner experience in the Learning Management System (LMS) and on the customer training website. • Identify opportunities to improve operational efficiency and automate manual processes within scheduling, logistics, and reporting workflows. • Support resource allocation, instructor readiness, and scheduling to ensure successful delivery of training programs across regions. • Contribute to content governance by managing update cycles and maintaining alignment between global and regional delivery teams. • Design and manage systems for collecting and analyzing feedback from learners and instructors. • Track and report on key performance indicators (KPIs) for instructors, courses, and programs, ensuring metrics are actionable and visible to leadership. • Use data to assess program effectiveness, identify trends, and recommend improvements to content, delivery methods, or operations. • Provide data-driven insights to curriculum developers to enhance course design and learner outcomes • Stay informed on learning and development best practices, bringing forward innovative ideas to continuously improve delivery and impact.