• Drive adoption and engagement of LiveKit’s platform across assigned customer accounts. • Partner closely with Account Executives, acting as a strategic co-pilot in customer relationships. • Support customer needs and questions, ensuring fast, clear, and empathetic responses. • Qualify new leads and expansion opportunities, surfacing upsell/cross-sell opportunities back to Sales. • Build and maintain trusted relationships with customer stakeholders, from technical users to executives. • Guide new customers through onboarding, enablement, and best practices to ensure early success. • Develop and deliver success plans that align LiveKit’s capabilities to customer goals. • Proactively monitor customer health, usage patterns, and feedback to identify risks and opportunities. • Act as the voice of the customer internally, sharing insights with Product, Engineering, and Marketing. • Contribute to building scalable CS playbooks, processes, and documentation for the team.