• Ensure the availability and reliability of distributed systems. • Help the L1 team to resolve the client’s infrastructure/system issues, escalations, alerts, tickets, and queries. • Works as a bridge between DevOps and other teams in order to build maintain resilient systems. • Conduct, coordinate and oversee post incident Root Cause Analysis / Reviews. • Build and maintain documentation for all assigned clients / projects. • Leverage DevOps, Agile methodology, and standards in day-to-day work. • Adopt and propose automation of repetitive tasks to reduce/eliminate toil. • Implement and troubleshoot using observability tools like Datadog, New Relic, Splunk, CloudWatch etc. • Adopt and ensure the SRE practices in Team. • Maintenance of AWS managed resources, CI/CD, IAC. • Planning and implementing disaster recovery and backup plans for AWS cloud platforms. • Proactively work on efficiency and capacity planning. • Keep a proactive approach to spotting problems, areas for improvement, and performance bottlenecks. • Liaise and work closely with Layer-1 Oncall support, DevOps and Operations teams. • Drive availability and reliability by defining and implementing SLI, SLO, error budget, Observability, Disaster recovery, and backup to detect and mitigate issues.