• Check patients in for their scheduled virtual appointments and verify required information. • Provide frequent, hands-on tech troubleshooting to help patients connect to their virtual visits (audio, video, device setup, platform access). • Collect and document patient copays or outstanding balances. • Enter clinical and administrative information into patient charts with accuracy and attention to detail. • Recognize when a patient’s needs fall outside your scope and promptly direct them to the appropriate clinical team member. • Assist with general administrative tasks to support smooth virtual clinic operations. • Maintain patient confidentiality and adhere to HIPAA standards at all times.