• Connect with TurboTax customers virtually using Smartlook video chat software. • Provide tax advice and full-service tax return prep (we’ll train you and guide you). • Answer product and software questions. • Assist with tax calculations and break things down in simple, easy-to-understand language. • Create positive customer experiences by being empathetic, patient, and confident. • Use trusted resources (government sites, training tools, and your team) to make sure customers get accurate, clear answers. • Follow company policies to troubleshoot and resolve customer concerns. • Document your customer interactions (don’t worry—we make it easy).