• Responsible for the training and development of new employees and newly acquired agency team members • Delivering process and technology training using customized learning tools and programs • Engage with stakeholders on scheduling, planning, and ensuring training efforts are successful • Facilitate training sessions that are effective and aligned to strategic goals and initiatives • Participation in the development of training materials • Collaborate with key stakeholders to determine training schedules • Participate in the creation and continuous improvement of quick reference guides and standard operating procedures • Provide training programs that are aligned to process documentation • Deliver training support and participate as a subject matter expert in user acceptance testing for software upgrades • Collaborate with the Data Governance team to ensure data integrity • Maintain a complete view of current and future training initiatives • Provide weekly progress reports and needs assessments • Drive a culture of continuous improvement