• Deliver an exceptional client and partner experience as the primary day to day point of contact for Jiko clients and partners. • Provide timely, high-quality service and guide clients by evaluating, resolving, or escalating issues, and collaborating on and improving support and operational processes. • Support critical account operations (onboarding, account opening, wire transfers, reporting) by working seamlessly with operations, compliance, success and sales teams. • Ensure customer satisfaction by owning issues through resolution and acting as the consistent voice of the customer within Jiko. • Capture and relay client feedback and feature requests to Product and Engineering to drive customer-centric enhancements. • Maximize client understanding and platform adoption through education, enablement, feature workflow guidance, and by contributing to help content development. • Help the team build and scale by analyzing trends, assisting with reporting, and optimizing our systems and workflows.