• Manage end-to-end projects for the implementation of our software solution, ensuring on time and on budget delivery to customers. • Create and execute project plans, including defining project scope, objectives, dependencies, deliverables, risks and timelines. • Track, classify, manage, escalate and mitigate project issues and risks proactively. • Lead & facilitate collaboration and communication between cross-functional internal teams, including Product, Engineering, Implementation and Customer Success to ensure alignment and monitor project progress. • Collaborate with external customer project teams to ensure project schedules, issues and risks are communicated, tracked and escalated as needed. • Provide project status updates & scope changes at internal and external operating and executive levels. • Update & share comprehensive documentation throughout the project. • Manage project budgets and coordinate resources, ensuring efficient utilization and allocation. • Ensure that deliverables meet quality standards and customer expectations and measure project success against predefined KPIs and objectives. • Conduct project closing with clear handoff to steady state teams, conduct lessons learned sessions and ensure all artifacts are complete. • Continuously improve project management processes and best practices.