• Cultivating communities across a wide variety of social media channels (LinkedIn, Instagram, Facebook, X, TikTok, YouTube, Threads, etc.) for brands on a daily basis by accurately posting and/or scheduling content and reactively and proactively engaging with audiences • Conducting daily social listening to monitor relevant industry and brand conversations and potential trendjacking opportunities • Consistently reporting on community management trends and insights and using learnings from community management and social listening to inform brand recommendations, creative briefs and content ideas for brand programs • Partnering day to day with account, project management and creative teams to ensure community management activities are fully aligned with and support broader brand programs and priorities, including being in and creating content for accounts • Collaborating with brand customer service teams as needed • Supporting the account team with a variety of tasks, including but not limited to client communications, preparing materials for meetings and presentations, assisting with campaign activities, managing project timelines and responding to day-to-day client needs • Assisting the copywriting team with content development • Assisting the strategy and account teams with ad hoc and monthly reporting and analytics • Participating in brainstorms and big idea development, client calls and team meetings and compiling notes and action items • Staying up-to-date on the latest and emerging platform and industry news, trends and best practices in the social media space to regularly share out with teams and clients