• Provide day-to-day functional support for Ellucian Colleague modules across institutional departments. • Customize and maintain WebAdvisor and Colleague Self-Service platforms. • Collaborate with users to gather requirements, streamline business processes, and improve system workflows. • Support and document WebAPI customizations and functional configurations. • Assist in configuring and testing Ethos integrations with internal and external systems. • Troubleshoot functional issues and escalate technical concerns appropriately. • Contribute to the creation and deployment of Ellucian Experience tiles in collaboration with technical teams. • Report writing and report support. • Support and build integrations for third party applications. • Manage backend operations, including software installations, upgrades, and maintenance across Colleague environments. • Perform monthly database and file maintenance to ensure uptime and performance. • Install and update Colleague components such as the User Interface, Payment Gateway, Self-Service, and Colleague API. • Configure and optimize DMI (Datatel Messaging Interface) listeners and troubleshoot integration issues. • Clone environments for development and testing and perform Unidata and Microsoft SQL upgrades. • Manage infrastructure tasks such as LDAP configuration, listener and server certificate updates, and OS upgrades. • Tune performance for systems such as Self-Service, Web UI, and Informer reporting tools. • Provide technical support for Ellucian Colleague modules and related integrations. • Develop and maintain Ellucian Experience tiles using React JS, CSS, and modern web technologies.