• Assesses client needs and installs and implements industry-standard legal systems, integrations, and enterprise solutions • Provides leadership to all members of the team • Has advanced expertise with deployment methodologies • Acts as the escalation point for complex situations and creates effective solutions • Highly proficient with products and features • Acts as go-to for go-live off-hours help for internal resources or general technical hurdles • Performs upgrades to production systems as needed • Migrates on-premises solutions to the Cloud using REST service via 3rd party tools • Writes reports to review historical data using SQL and/or cloud-based reporting solutions • Owns the end-to-end implementation of software products and services. This includes project scoping, planning, development, installation, configuration, deployment, and support. • Owns client communication process and is responsible for setting client expectations on a project basis. • Assists with product rollouts by ensuring end users are trained to be fully conversant with the software. • Responsible for prioritizing and managing own workload to meet client expectations. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. • Contributes to team effort by accomplishing related results as needed. • Provide design and architecture expertise for delivering client integrations • Understand, develop, and implement integrations with a variety of systems including AD, Microsoft SQL Server Systems, flat files, XML files, and APIs on behalf of clients • Provision Boomi ATOMS and troubleshoot on-prem resource access • Deliver new integrations as both a technical resource for configuration and a functional resource working closely with client teams • Perform maintenance activities for our client integrations, including troubleshooting and resolving issues • Be responsible for the overall integration strategy and rationalization of integrations • Populate cloud-hosted systems using REST services • Work closely with clients to roll out new software solutions that contain their data • Review and resolve complex technical support requests as needed • Consistently maintains 80-90% of time spent on client-billable projects