Operations. Analytics. AI

Software Engineer II – Amazon Connect Deployment

Full-stack EngineerSoftware EngineerFull TimeRemoteTeam 11-50H1B SponsorCompany Site LinkedIn

Location

Illinois

Posted

121 days ago

Salary

Not specified

Bachelor Degree2 yrs expEnglishAWSCloudJava ScriptType Script

Job Description

• Seeking Software Engineering II to join our team serving successful organizations and government agencies • Lead enterprise contact center transformation from legacy to modern AWS Connect and Lex powered architecture • Embed in cross-functional teams with business leaders, senior engineers, and ML engineers to transform legacy business communications, data collection, and analysis reporting • Support existing systems to ensure performance during the transition period • Responsible for designing, developing, configuring, deploying, and testing customer contact pipelines within Amazon Connect.

Job Requirements

This is an early career level role requiring between 2-4 years experience
Motivated individuals with between two and four years experience who have the drive to deliver operational excellence
Outstanding programming skills
Collegial team collaboration
Experienced with telephony systems infrastructure modernization programs
Two years of experience with in the Amazon Connect environment, including:
Typescript/JavaScript
AWS Connect, AWS Lex, AWS Lambda
Cloud deployment to AWS.
Up to four years work experience designing, developing, configuring, deploying, and testing software and applications in the preferred languages and environments
Experience working in Agile Scrum and the traditional Agile sprint work schedules
Collaborate with clients and stakeholders to understand business requirements and design technical solutions
Work closely with other team members such as data analysts, business analysts, and system architects
Bachelor's degree in Computer Science or related field is preferred
Appropriate Amazon certifications are encouraged as an indicator of competency and commitment to excellence.
Excellent problem-solving and communication skills
Ability to work collaboratively in a fast-paced environment with minimal supervision.
Preference is given to applicants located in the Chicago area.