• Provide technical support for students daily over an online community forum • Answer questions around course content over the forum and facilitate content for students who get stuck in learning • Participate in organizing community activities in coordination with the forum’s admin to ensure a fun and engaging learning environment and to help in improving students’ progress (such as online webinars, technical quizzes, technical challenges..etc) • Share interesting extracurricular information over its dedicated categories, such as content-related news articles and useful resources to enrich the personal and professional aspects of the community • Attend regular online meetings/ office hours with Udacity representatives through zoom, the online forum, or other medians if needed. • Be responsive over close groups and discussions with Udacity representatives • Encourage engagement through discussions, webinars, and technical activities. • Redirect learners to appropriate support channels and escalate issues to the Mentor Operations team when needed.