• Assist Global Business Development Team, Strategic Account Managers, and Client Managers, through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions. • Demonstrate the Kroll Compliance Portal to existing and prospective clients with a mastery of the relevant use cases and the ability to tailor the conversation to meet the needs of the attendees. • Represent the product to client and at field events such as conferences, seminars, etc. • Educate prospects on product implementation and usage and answer their technical and security questions, helping to eliminate technical objections. • Participate in consultations and/or product capability assessments with prospects. • Create relationships with key decision makers and serve as external technical spokesperson. • Respond to functional and technical elements of RFIs/RFPs. • Develop and maintain a broad knowledge of the live assistance/customer experience industry to stay aware of trends, issues and competition. • Work alongside marketing to develop and improve sales materials to assist in the positioning of the Kroll Compliance Portal. • Provide proactive support to Global Business Development Team, Strategic Account Managers, and Client Managers in the management of clients throughout the duration of their relationship with Kroll. • Work directly with customers to troubleshoot, diagnose and resolve technical issues. • Provide client end-user training. • Provide customer assistance by escalating and reproducing the problem to internal development sources until a solution is reached. • Provide customer feedback to executive and development teams to participate in functionality roadmap planning. • Regularly update Global Business Development Team, Strategic Account Managers, and Client Managers with product development updates, issues, and roadmap updates. • Work cross-functionally within Kroll and with external partners. • Support the production and delivery of client-facing Account Review Decks. • Any other ad-hoc duties as required.