• Deliver residential home energy assessments and facilitate the completion of energy-retrofits for our customers primarily based in Jackson County, Oregon • Conduct on-site home energy audits, and energy upgrade work quality assurance verifications for English and Spanish-speaking customers • Communicate with customers in English and Spanish via email, home energy reports, inbound and outbound calls addressing inquiries related to energy program participation • Support customers in navigating efficiency upgrade opportunities • Act as local, on-site program and client representative, developing trusted relationships with customers • Support a small group of qualified contractors installing eligible measures ensuring alignment with program eligibility requirements and installation specifications • Maintain strong ongoing communications with participating customers to assess their needs and to receive feedback on their experience with program participation • Prepare deliverables for management and clients, report activity in the market and document interactions with stakeholders • Collect feedback from customers to inform strategic recommendations to our client • Implement programs in a way that will help level-up our internal capacity to provide free energy upgrades and equity-focused services to clients in underserved communities