• Implement, integrate, and maintain infrastructure monitoring tools across production and non-production environments. • Collaborate with business and IT teams to identify key business transactions and set up proactive monitoring and alerting. • Analyze incidents, identify patterns, and develop monitoring solutions to prevent recurring issues. • Create and maintain documentation to support monitoring operations and development. • Develop and execute testing procedures following tool implementation. • Lead the implementation and ongoing support of monitoring tools with outsourcing partners. • Ensure timely updates, patches, and upgrades for monitoring systems. • Provide instrumentation and metrics for proactive diagnostics and performance insight. • Identify automation opportunities to streamline processes and improve IT efficiency. • Manage problem resolution, system health visibility, and ITIL-based service maintenance. • Ensure security remediation and compliance with all findings.