Powering the future of trust with modern software for assurance & advisory firms.

Senior Manager, CS Operations

OperationsOperationsFull TimeRemoteTeam 11-50H1B SponsorCompany Site LinkedIn

Location

California

Posted

124 days ago

Salary

$135K - $160K / year

Bachelor Degree5 yrs expEnglishBig QueryTableau

Job Description

• Own the systems, data, and processes that power a world-class Customer Success organization • Partner closely with CS Leadership, RevOps, Product, and GTM Systems to ensure our platforms support an efficient, insights-driven customer journey • Design and implement scalable playbooks, automated workflows, verified outcome tracking, and reporting frameworks • Build CS dashboards and reporting frameworks for GRR, NRR, health trends, pacing, verified outcomes, and renewal forecasts • Pull and synthesize data from multiple sources to build centralized Tableau dashboards • Lead CS enablement strategy for onboarding, tool rollouts, new playbooks, and process changes • Create and maintain internal documentation and self-service content

Job Requirements

5–8+ years of experience in Customer Success, CS Operations, RevOps, or similar roles, ideally in B2B SaaS
Track record of building CS systems and processes from scratch and driving measurable improvements in CS performance
Strong systems acumen with the ability to work across Salesforce, Amplitude, Vitally, BigQuery, and Tableau; you don’t need to be an engineer, but you should know how to structure data and partner closely with RevOps or GTM Systems to drive automation and reporting
Proven ability to design repeatable playbooks, enable CS teams through change, and scale impact across a growing team
Exceptional program management and stakeholder communication skills
Passion for driving efficiency, clarity, and customer outcomes through great systems and design
Bonus: You have relevant industry experience as a practitioner at an audit/advisory firm