• Serve as the primary technical liaison for assigned territory, supporting service-related sales initiatives and customer escalations. • Provide technical training and re-education to distributor partners and field teams on equipment capabilities, maintenance, and troubleshooting. • Monitor and improve key performance metrics such as first-time fix rate, asset uptime, and service response time. • Conduct site visits for installations, demos, and escalated service issues to ensure customer satisfaction and operational excellence. • Collaborate with Account Managers and Distributor Managers to identify service gaps and implement corrective actions. • Manage spare parts inventory and ensure compliance with standard operating procedures and safety protocols. • Support the rollout of new equipment and technical programs in the field. • Other duties as assigned.