• Provide in-depth technical support on our developer forum and other community channels, resolving complex user-reported issues and ensuring high-quality community interactions. • Debug, reproduce, and troubleshoot software bugs and usability problems. • Design and build internal tools and automations to scale support operations. • Represent Anysphere in technical conversations with developers on forums, Reddit, and other community channels, especially for high-stakes bugs and issues. • Partner with Product and Engineering to escalate critical issues and feed insights into the roadmap. • Maintain and expand user-facing documentation and internal knowledge bases to empower both customers and teammates.