• Driving Shared Services and select enterprise-wide initiatives that enhance organizational effectiveness, operational efficiency, and long-term business resilience • Overseeing special projects, business continuity planning, and opportunity tracking • Acting as a thought partner with business line leadership to identify opportunities for improvement and streamline processes • Ensuring that business operations are aligned with organizational strategy • Establishing and coordinating enterprise-wide business continuity strategies across departments • Leading and sponsoring tabletop exercises to test and validate functional business continuity strategies • Providing ongoing tracking and reporting of business continuity progress and risk exposure • Setting direction for the design, evaluation, and implementation of enterprise business process improvement initiatives • Partnering with stakeholders to identify systemic pain points and inefficiencies • Collaborating with the Analytics team to define and implement tools, metrics, and dashboards that monitor process performance • Championing and embedding a culture of continuous improvement through enterprise training, communication, and adoption of best practices • Sponsoring and leading Lean initiatives • Providing executive sponsorship and end-to-end leadership for high-priority, cross-functional, and enterprise initiatives • Overseeing risk management, resource allocation, and delivery progress