• Deliver white-glove service to enterprise customers, ensuring consistency and quality that drives retention and advocacy. • Serve as the senior executive escalation point for enterprise clients, ensuring swift resolution of issues and proactive engagement. • Oversee day-to-day enterprise service operations, ensuring adherence to SLAs, KPIs, and contractual requirements. • Champion a culture of continuous improvement across service delivery, using data to drive improvements. • Ensure delivery teams proactively anticipate client needs, resolve escalations, and identify opportunities to add value. • Work with Sales Engineering and pricing teams to ensure that service delivery cost data and budget variances are factored into pricing calculators and proposals. • Monitor and report on delivery budgets, proactively flagging risks and cost overruns. • Partner closely with Product teams to communicate delivery challenges related to product feature gaps, documentation, and required enhancements. • Partner with sales, account management, and product teams to support renewals, upsells, and solution expansion. • Contribute to strategic planning by identifying operational trends, opportunities for automation, and areas for efficiency gains.