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SafetyCulture

Powering an improvement movement.

Senior Enterprise Customer Success Manager, Bilingual – Spanish

Customer Success ManagerCustomer SuccessFull TimeRemoteSeniorTeam 501-1,000Since 2012H1B No SponsorCompany SiteLinkedIn

Location

Texas

Posted

131 days ago

Salary

Not specified

Seniority

Senior

Bachelor Degree10 yrs expSpanishEnglish

Job Description

• Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions • Understand customers’ business objectives, challenges, and industry-specific needs to drive success • Own customer retention, ensuring renewals and reducing churn risk through proactive engagement • Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion • Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices • Advocate for customers internally, influencing product development based on industry trends and customer feedback • Contribute to the development of industry-specific playbooks, collateral, and case studies

Job Requirements

  • 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organization within software
  • Bilingual - Spanish speaking - required
  • Strong ability to build executive relationships and drive business value for Enterprise customers
  • A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
  • Persuasion and presentation skills, with the ability to communicate up and down an organisation
  • Ability to actively listen, understand customer pain points and take action
  • Thrives in a fast-paced, dynamic environment

Benefits

  • Equity - real skin in the game
  • Opportunity to work for a global tech company
  • Flexible working arrangements

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