• Provide operational support for AIOps capabilities in ServiceNow (Event Management, Predictive AIOps, Service Mapping, and CMDB). • Monitor and troubleshoot data ingestion pipelines from monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, Datadog). • Maintain and enhance correlation rules, anomaly detection policies, and alert suppression logic. • Work with ITSM teams to ensure incidents and alerts are generated and routed appropriately. • Perform root cause analysis (RCA) and contribute to continuous improvement of noise reduction and RCA capabilities. • Collaborate with platform engineers and developers to configure and support automation workflows. • Maintain documentation, dashboards, and runbooks for operational visibility. • Support upgrades, testing, and patching of AIOps-related applications and integrations. • Partner with cross-functional teams to improve service health insights and predictive capabilities.