• Build and maintain trusted partnerships with senior law firm leaders. • Maintain detailed relationship maps for each client, identifying key stakeholders, engagement history, and influence levels to inform strategy and outreach. • Brings thought leadership to the client engagement and uses collaboration to build trust, confidence and influence. • Gain sound understanding of clients’ business challenges and goals by conducting effective client engagements. • Lead business planning process in partnership with the client with a specific focus on account level planning. • Drive profitable growth in assigned account(s) through valuable customer engagements, contract retention and expansion, and addition of services. • Proactively engages and aligns additional sales, operations and SME resources aligned to client initiatives. • Clearly articulates Ricoh’s position in the industry and value to the client. • Builds relationships inside the organization, account retention and expansion, and manage the day to day sales activities. • Strives to understand and manage the customer's approval process through sponsors. • Meet or exceed revenue and gross profit expectations. • Leverages CRM to enter/track all sales data and activities daily. • Performs other duties as assigned.