Network Support Engineer – Tier 2

Support EngineerSupport EngineerFull TimeRemoteTeam 201-500Since 1996H1B No SponsorCompany Site LinkedIn

Location

Washington

Posted

126 days ago

Salary

$5.5K - $7.5K / month

High School2 yrs expEnglishDNSService NowSwitchingVmware

Job Description

• Handle escalated network incidents and service requests from Level-1 support • Troubleshoot routing, switching, VPN, wireless, and firewall issues in live customer environments • Use tools such as packet capture, log analysis, and CLI diagnostics to identify root cause • Escalate complex or high-severity issues to Level-3 engineering when required • Maintain accurate ticket updates and documentation in ServiceNow • Support proactive monitoring and alert triage to help prevent customer outages • Update internal knowledge base articles with fixes and troubleshooting steps

Job Requirements

2–4 years experience in a NOC, TAC, MSP, or similar support environment
Strong working knowledge of: VLANs, routing protocols, ACLs, VPNs, DHCP/DNS, wireless networking
Ability to analyze issues independently and document clear troubleshooting steps
Excellent written and verbal communication in English (customer-facing)
Certifications: Required: CCNA (or equivalent experience), ITIL Foundation
Preferred: CCNP, Fortinet NSE, Meraki, VMware, SD-WAN vendor certs

Benefits

Work with enterprise-scale real-world networks — not lab simulations
Career growth supported through certifications, lab access, and learning opportunities
Stable, growing company with a strong engineering culture
Global team, modern tools, and room to advance into Level-3 / Architecture roles