• Assist in the service of security and fire systems hardware. • Collaborate with team members to ensure compliance with regulatory requirements. • Adhere to all company policies and industry regulations. • Assist in creating documentation and reports for security assessments and audits. • Accurately maintain inventory records for all hardware. • Maintain tools, vehicles, and equipment and keep parts and supplies in order. • Provide excellent customer service by responding to support requests promptly and professionally, ensuring user satisfaction. • Performs other related duties as assigned.