• Work as part of the Business Systems team to partner with operational teams (e.g., Accounting, FP&A, Supply Chain, Sales) to define and prioritize the product vision and strategy for ERP and CRM functions, including order management, general ledger, financial controls, revenue recognition, budgeting, forecasting, and order fulfillment processes. • Facilitate communication across departments to identify potential changes to upstream or downstream processes that impact financial transactions, demand planning, fulfillment, and reporting. • Acquire requirements for sophisticated system improvements and document in the format of user stories and acceptance criteria • Review processes and procedures and provide recommendations to the operational teams and management regarding ways to optimize efficiencies • Build business workflows that support and outline the processes the business follows to perform its functions • Delegate tasks to team members, ensure all deadlines are met, and address and resolve escalated issues • Leverage various datasets to solve complex issues and drive business decisions. • Perform/facilitate User Acceptance Testing (UAT), prioritize information for Change Control meetings, and acquire vital approval for the release and deployment of system changes • Document system improvements for the end-user and deliver training sessions if needed • Troubleshoot and resolve issues relating to the configuration of the ERP and CRM systems • Collaborate with the Business Systems team to define, approve, and prioritize strategic projects; plan and implement projects by documenting requirements and conducting UAT; and offering suggestions for system or process solutions to solve business needs • Evaluate and research standard practices for department and cross-department strategic initiatives.