• Analysis and Problem Diagnosis: Identify and diagnose issues in the SAP system. Perform root-cause analysis to correct failures and prevent recurrence. • Corrective Maintenance / Incident Management: Manage and resolve SAP-related incidents within agreed timeframes. Document incidents and solutions for future reference. Implement fixes to correct system errors. Test and validate corrections to ensure they do not introduce additional issues. Create and maintain support documentation and operational procedures. • Enhancement Maintenance: Propose and implement improvements to the SAP system to meet new business requirements. Perform system upgrades and updates to incorporate new features and improvements.