• Serve as a reliable point of contact for day-to-day client support, scheduling coordination, and operational inquiries • Assist senior client success leaders in executing client success plans, tracking milestones, and ensuring overall satisfaction • Manage meeting logistics, action items, and documentation following client interactions • Collect, analyze, and deliver client-specific performance and utilization reports • Prepare materials for program reviews and client meetings to align with client goals • Identify and escalate client concerns, ensuring timely resolution and loop closure • Partner closely with Clinical, Operations, Product, and Quality teams to facilitate seamless service delivery • Track and communicate updates, escalations, and resolutions across internal stakeholders • Capture and share client feedback to advocate for client needs internally • Support client onboarding and orientation in collaboration with the implementation team • Track service commitments, contract milestones, and renewal timelines • Maintain comprehensive internal documentation of account activities, client history, and success plans