• Provide first-level technical support to internal users by troubleshooting and resolving hardware, software, and network issues. • Respond to help desk inquiries and provide timely assistance to resolve user problems. • Install, configure, and update computer hardware, software, and peripheral devices. • Monitor and maintain IT systems to ensure their performance, availability, and security. • Collaborate with the IT team to plan and implement IT projects and initiatives. • Create and update technical documentation and procedures. • Deliver training and guidance to users on IT systems and best practices. • Assist in managing and maintaining IT inventory and asset management.