• Update and maintain customer information in the database. • Understand the kind of services we offer during the job training. • Provide customers with all the information that they require. • Keep track of customer accounts by recording their account information and the issues they have reported. • Handle customer complaints actively and ensure its resolution on time. • Take orders and calculate the charges by processing customers’ information. • Answer customer questions and maintain healthy relationships with the customers. • Review customer accounts for any changes. • Resolve customer complaints on time and ensure the quality of services is maintained. • Handle change in policies of the company and explain them to the customer. • Generate sales leads for our clients. • Maintain a record of all the tasks undertaken and submit it to the higher management.