Bloomerang
Bloomerang helps nonprofits deliver a better giving experience so they can raise more funds and create lasting change.
Subscription Operations Specialist
Location
United States
Posted
21 days ago
Salary
$48K - $65K / year
1 yr expEnglish
Job Description
• Develop a comprehensive understanding of the sales process, from contract initiation to billing and renewal options.
• Be part of the team that becomes the subject matter expert on all things downgrades, cancellations and renewals and process them in the billing system
• Be able to understand the mechanics of new accounts and upgrades to assist the team during high influx and financial close periods
• Become an expert on product catalog and bundled offerings to facilitate optimal outcomes in renewal and other contract discussions
• Work closely with customers (via phone and email) to understand their business needs and adjust their contracts as necessary
• Investigate and resolve subscription discrepancies by working closely with customers and internal stakeholders.
• Identify process improvements and explore automation opportunities to streamline operations.
Job Requirements
- 1‐3 years’ experience working in Collections, Billing or in a Customer Support role
- Strong negotiation skills to manage contract renewals and negotiations with existing customers
- Strong analytical, organizational, and detail-oriented skills are a must.
- Adaptability and ability to multitask in a dynamic environment.
- Excellent communication skills, with the ability to provide and receive feedback.
- A positive attitude and a passion for contributing to causes that support non-profit organizations.
- Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission.
Benefits
- You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
- You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!
- You'll receive a 401k match to help invest in your future.
- Everything you need to be successful, shipped right to your door. You got this. We got you.
