• Act as the technical lead across SaaS Operations initiatives — mentoring team members, setting technical direction, and leading incident response and recovery efforts • Design, automate, and optimize cloud operations in Azure and AWS environments with emphasis on scalability, reliability, and security • Partner with DevOps and Cloud Engineering to implement CI/CD pipelines, IAC frameworks (Terraform, Ansible, Jenkins), and automated configuration management • Develop and maintain monitoring, alerting, and observability across distributed systems using Azure Monitor, Dynatrace, and Prometheus/Grafana stacks • Lead root cause analysis (RCA) and continuous improvement processes following incidents, ensuring lessons learned translate into durable engineering improvements • Architect and enforce secure operational practices, including key management, access controls, and change management workflows • Support multi-cloud networking: routing, firewalls, load balancers, VPNs, DNS, and proxies • Drive automation for backup, DR, and compliance validation, aligning with FedRAMP, SOC 2, and DISA STIG frameworks • Collaborate with Engineering and Product teams to operationalize new services and define production readiness standards • Participate in on-call rotation and act as escalation point for critical incidents